Our Practice's Policies

Making an Appointment

If you ask us for an appointment, we will try to offer you one as soon as possible at a convenient time. You can make an appointment by phoning the practice or using our online booking request. You can choose which dentist you would like to see at the practice, including your regular dentist, but please note that unless you are a private patient, this will depend on the appointments available and NHS capacity of the practice.

Reminders and Recalls

At the end of your course of treatment, your dentist will discuss with you when you will need to see a dentist again, and a subsequent appointment can then be made at reception. NHS dentists now follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE). This means you will attend as often as needed to keep your teeth and gums healthy and may no longer need a check-up every six months. However if you wish to be seen more frequently than is required by the NHS, arrangements can be made outside the National Health Service.

Cancellations

If you are unable to keep your appointment please let us know as soon as possible so that we can give the appointment to someone else. Missed appointments waste NHS time. If you miss an appointment, or give less than 24 hours notice, (as outlined in the practice appointment policy on display in the waiting room, or available from your dentist), we may not be able to complete your treatment or offer you NHS care in the future.

Hygienist Appointments

Hygienist appointments are offered on a private basis only. You are required to give at least 72 hours notice if you wish to change or cancel your appointment. Otherwise, the full appointment fee will be charged.

Urgent Treatment and Out of Hours Care

Urgent treatment means treatment that the dentist considers necessary to relieve severe pain or prevent your oral condition deteriorating before you can make a normal appointment. If you need urgent treatment during practice hours, please contact the reception and we will offer you the next available appointment.

Complaints Notice

The benefits of using us are that we offer a very friendly service and swift appointments, which are mainly on a walk-in basis. We also deal with very nervous patients, and offer high-quality treatments. Our staff are a very understanding and caring team that are trained to deal with all types of patients.

Contact our dental practise now, in Coventry, West Midlands, to discover more about our policies.